Return & Refund Policy

At Poppy & Mae Florida, we want every customer to feel confident and satisfied with their purchase. While we strive to provide timeless fashion and exceptional service, we understand that returns may occasionally be necessary. Please read this Return & Refund Policy carefully before placing an order.

100% Money-Back Guarantee on Eligible Items

We offer a full refund on all non-sale items and on sale items discounted by less than 40%.

If you are not fully satisfied with your purchase, you may return eligible items for a refund in accordance with the conditions outlined below.

Please note that refunds consist of the purchase price minus original shipping and handling costs of $15.50 per shipping and any applicable restocking fees.

Items purchased with a discount of 40% or more are considered FINAL SALE and are not eligible for return, refund, or exchange under any circumstance.

Tracking & System Synchronization

Tracking updates and shipment events may take several days to synchronize within carrier systems. Delays in tracking updates do not indicate that an order is unprocessed, lost, or eligible for cancellation.

Product Information & Material Descriptions

We strive to ensure that all product descriptions, images, sizing details, colors, and material compositions displayed on our website are as accurate as possible. However, slight variations, inaccuracies, omissions, or typographical errors may occasionally occur.

Product images are intended for illustrative purposes only. Actual colors, textures, fabrics, materials, or finishes may vary slightly due to lighting conditions, screen settings, manufacturing updates, or supplier variations.

Poppymaeflorida.com does not guarantee that all product descriptions or website content are entirely error-free, complete, or current at all times.

Minor differences, inaccuracies, or variations in product descriptions shall not be considered manufacturing defects and do not entitle customers to compensation, reimbursement, or remedies beyond the standard return rights provided under this policy.

Customers who are uncertain about sizing, fabric composition, materials, or product specifications are encouraged to contact our support team prior to placing an order.

Sale Items

Items discounted by 40% or more are FINAL SALE and cannot be returned, refunded, or exchanged.

Sale items discounted by less than 40% may only be returned if all return conditions outlined in this policy are fully met.

Exchanges are not available for sale items, including exchanges for different sizes or colors.

Return Conditions

To qualify for a return, all of the following conditions must be met:

• The return request must be submitted within 30 days of delivery;
• The item must be unused, unworn, unwashed, and in original condition;
• Original tags and packaging must still be attached and intact;
• The return must be approved in advance by our support team;
• The customer must obtain a Return Merchandise Authorization (RMA);
• The item must be shipped to our designated fulfillment center in China;
• The customer is responsible for all return shipping costs.

A restocking and handling fee of $15.50 per returned item will be deducted from the refund amount.

Returns that do not comply with these conditions may be rejected and returned to the sender at the customer’s expense.

No Returns for Multiple Size Orders

Customers may not purchase multiple identical items with the intention of trying different sizes and returning unwanted items.

Orders placed for this purpose may be deemed ineligible for return, refund, or exchange at our sole discretion.

We strongly encourage customers to carefully review sizing information before placing an order.

Separate Shipments & Return Shipping Costs

To ensure the fastest possible delivery experience, orders containing multiple items may be shipped separately. This allows available products to be dispatched immediately rather than delaying your entire order while waiting for other items to arrive at our fulfillment center.

As a result, customers may receive multiple packages for a single order.

Please note that if one or more items are returned for a refund, a return shipping and handling fee of $15.50 per item will apply. These costs will be deducted from the total refund amount.

For example:

• Orders with 2 returned items will incur 2 separate return shipping fees.
• Orders with 3 returned items will incur 3 separate return shipping fees.

By placing an order with Poppymaeflorida.com, you acknowledge and agree to these separate shipment and return shipping terms.

Return Shipping Responsibility

Customers are responsible for covering return shipping costs.

All approved returns should be sent to our returns center in China using the return instructions provided by our support team. Returns sent to any other address will not be accepted, processed, or refunded.

To ensure safe delivery, we strongly recommend using a tracked shipping service, as we cannot be responsible for lost return shipments.

Return Period

Return requests must be initiated within 30 days of receiving the order.

After 30 days from the delivery date, returns, refunds, and exchanges will no longer be accepted.

Order Cancellations

Once an order has been placed and payment has been successfully processed, the order becomes final and binding.

Orders cannot be canceled, modified, or reversed under any circumstance after payment confirmation.

Customers must wait until delivery has been completed before requesting a return in accordance with this Return & Refund Policy.

This provision is consistent with Article 5 of our Terms of Service.

Defective or Damaged Items

If you receive an item with a verified manufacturing defect, we will provide a replacement item at no additional cost.

We do not provide refunds for defective or damaged items. Replacement is the sole remedy offered in such cases.

To verify the issue, customers may be required to provide clear photographs and/or video evidence showing the defect.

Once approved, a replacement item will be arranged as quickly as possible.

Damage caused by misuse, improper handling, normal wear and tear, washing errors, or external causes is not considered a manufacturing defect.

How to Request a Return

To initiate a return request, please contact us by email at:

Support@poppymaeflorida.com

Please include the following information:

• Full name
• Order number
• Product(s) you wish to return
• Reason for the return

Important: Returns that have not been approved and registered via email in advance will not be accepted or processed.

Unauthorized returns may be refused, canceled, or discarded without refund.

Return Form Requirement

All returns must include a fully completed return form.

Returns submitted without the required return documentation may not be processed and may become ineligible for refund.

Refund Processing

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method within a reasonable processing timeframe.

Original shipping costs, handling fees, restocking fees, customs charges, duties, taxes, and return shipping costs are non-refundable.

Chargebacks & Payment Disputes

By placing an order on Poppymaeflorida.com, customers agree to comply with this Return & Refund Policy.

Initiating a chargeback or payment dispute without first contacting our support team and following the official return procedure may be considered a violation of these terms.

We reserve the right to submit all relevant documentation, including proof of delivery, tracking information, customer communication, and acceptance of this policy, to the payment provider during dispute investigations.

Summary

Poppymaeflorida.com is committed to treating every customer fairly while maintaining clear and transparent return procedures.

Items discounted by 40% or more are always considered FINAL SALE and are not eligible for return, refund, or exchange.

By placing an order on our website, customers acknowledge and agree to all terms outlined in this Return & Refund Policy.

If you have any questions, please contact our support team:

Email: Support@poppymaeflorida.com